Contact

Who answers, and when

Four desks, a named owner on each, and the median time it takes to hear back.

Billing and accounts
Median 31 min
billing@relay.systems
Invoices, proration and anything Relay escalated to a person on your queue.
Dana Okonjo, billing on-call
Rollout and setup
Same working day
support@relay.systems
Connecting Stripe and a helpdesk, moving a ceiling, tuning the 0.8 threshold.
The engineer who built your connector
Security review
Two working days
security@relay.systems
Scopes, sub-processors and the DPA. Most of it is already written down.
Answered against the scope ledger
Something is wrong
24 hours a day
+44 20 7946 0227
Relay sent something it should not have, or stopped sending at all.
The on-call engineer, not a queue

31 min

Median reply on billing, last quarter

Measured from the message arriving to a person answering it, not to an autoresponder. The slowest 5% took under four hours.

registered details

Scopes, retention and the sub-processor list are on the security page.

Put Relay on the billing queue

Connect Stripe and one helpdesk, approve its first 50 replies, then let it send.