Pricing
Billed on tickets it closes
Move the slider to the tickets you close in a month and the plan follows the number.
Coilbook, the account in the run log, closes about 950 a month.
- Starter
- $560
- Team
- $890
Cheapest plan
$560a month on Starter
$0.59 per closed ticket
Tickets Relay hands to a person are not counted, so this is the whole invoice.
- No card to start
- Cancel any month
Plans
You pay for closed tickets
A ticket Relay hands to a person still cost you that person, so it is not billed.
Starter
$290per month
500 closed tickets a month
$0.60 per ticket after that
- One helpdesk and Stripe
- Reply drafting and sending
- Handoff to a named person
- 13-month audit log
Team
Most chosen$890per month
2,500 closed tickets a month
$0.42 per ticket after that
- Every integration, including Postgres
- Approval queues per rule
- Custom ceilings and thresholds
- Slack handoff routing
- Weekly accuracy report
Scale
Customannual
Unmetered closed tickets
Priced against last quarter's volume
- SSO and SCIM
- Your cloud or ours
- Named support engineer
- 99.9% uptime commitment
$0
For every ticket Relay hands to a person. Escalations are the ones that still cost you a salary, so they are not on the invoice.
- No card to start
- You approve its first 50 replies
- Cancel any month
Questions
Asked before every rollout
The answers a support lead needs before they will let an agent near the queue.
Can Relay issue a refund on its own?
Only account credits up to $50, and only when your config allows it. Anything above the ceiling goes to a person with the draft written. The ceiling can be set to zero on day one.
What happens when it gets something wrong?
Every reply names the policy section it used, so a wrong answer is traceable to a wrong document. The weekly report lists each reply a customer pushed back on, and you can move the confidence threshold up until it stops.
How long does setup take?
About an hour. You connect Stripe read keys and one helpdesk, point Relay at your help center, and set the refund ceiling. You approve its first 50 replies before it sends on its own.
What does it do with our customer data?
It reads the ticket, the Stripe record and a read replica of your accounts table. Nothing is used for training, and the audit log records every field it touched.
Does it work on a helpdesk you do not list?
There is an HTTP integration for anything with a webhook and a reply endpoint. Zendesk, Front and Intercom are the ones we maintain directly.
What if our billing rules are unusual?
Ceilings, thresholds and escalation routes are per-rule config rather than a prompt. Teams with annual contracts usually route those accounts to a person and let Relay take the monthly ones.
Put Relay on the billing queue
Connect Stripe and one helpdesk, approve its first 50 replies, then let it send.
- No card to start
- You approve its first 50 replies
- Cancel any month